It Support Services – It’s All About Standards
So you have bitten the proverbial bullet and have decided that your business needs some form of IT support services , so what should you look for in a prospective provider.
Dedicated Account Manager
Will you have a dedicated account manager or better still engineer. This is especially useful as it is far easier for someone to support you if they know your network
24/7 Proactive Server monitoring.
Will you get active server monitoring? The benefits of this are that alerts can be raised straight to your email and/ or SMS to your team.
End User Helpdesk
Do you have access to a help desk. These are very useful for low level requirements not requiring a call out. This can be especially beneficial if you opt for a partial support contract that requires additional billing for call outs.
IT Consultancy service.
Does your provider offer a pro-active or re-active service?
Many clients will require regular scheduled visits to provide on-site support, advice, training and a variety of other IT requirements.
Project/Installations
Does the provider offer project management for new installations or more complex IT projects?
Holiday / Sickness Cover.
Can your provider offer casual cover while key IT personnel are away from the business?
Good IT support is not all about price it’s about standards so don’t sell your business short just to save a little cash.
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